Thoughts:
“If your rep can’t upsell, your profit dies silently.”
“One trained rep is worth more than ten with ‘sweet mouth’ and no strategy.”
“You lose more money from weak follow-up than from failed ads.”
If your sales team doesn’t know how to upsell or handle objections…
You’re not running a business. You’re running a volunteer organization without the tax benefits.
And in this economy? Volunteerism doesn’t pay the bills.
I used to think sales reps just needed a working SIM card, a chair, and “good mouth.”
I thought the smart ones would figure it out. The bad ones would get fired.
Until I saw how much money we were losing – every single day…
…just because a customer said “I’ll think about it” and my staff replied “Okay sir, no problem.”
You don’t grow a business with staff that just give up.
You grow a business with staff who convert rejections into conversions.
There’s no such thing as a sales problem… only a sales skill gap.
Most Ecommerce owners are not failing because of bad products.
They’re failing because of poor sales conversations. That’s it.
You can be selling the most helpful, most affordable product on the planet.
But if the person on the phone doesn’t know how to upsell, doesn’t know how to frame urgency, doesn’t know how to counter fear with trust…
…your sale is gone.
Your profit is gone.
And worst of all – your customer’s problem remains unsolved.
How To Turn Your Sales Rep Into A Selling Machine
1. Train Them Like They’re Your ATM
You wouldn’t leave your ATM card in the hands of someone who doesn’t know the PIN, right?
So why leave your customer sales reps without training?
Most sales reps just read name, address, “we will deliver tomorrow.”
That’s not a sales rep.
You need to teach them actual SALES. Not order confirmation. Sales.
They must learn how to spot when a customer is ready for a bundle.
They must know how to offer extras that make sense.
They must understand how to turn hesitation into excitement.
The minute we started weekly roleplays and call reviews, our average order value increased from ₦25,500 – ₦35,500 per order.
Just think about that: add ₦10,000 extra profit per order on 50 orders per day.
That’s ₦500,000 per day of extra money… from the same ad spend.
Let that sink in.
And it starts with training your sales reps like they’re your cash machine. Because they are.
Let’s talk about what’s blocking most people from doing this…
2. Objection Handling Is Not An Art. It’s A Script.
Most Ecommerce staff believe they have to freestyle their way through objections. That’s nonsense.
Handling objections is a SCRIPT. It’s a SKILL. And it’s REPEATABLE.
If a customer says “I need to ask my husband,” your rep should know the EXACT words to say to guide her through that hesitation.
If they say “I’ve been scammed before,” your rep must instantly switch into trust-building mode.
This is not guesswork. It’s chess.
And chess players don’t panic. They plan ahead.
Are your staff planning ahead for those objection?
Even better, are you teaching them to plan ahead or giving them the scripts?
When we built a 20+ objection cheat sheet covering all the common objections, our close rate shot up like PHCN bills in January.
Staff were no longer scared of objections.
They were excited – because every objection became an opportunity to serve, sell and upsell.
Now here’s the part most people forget to plan for…
3. Upsells Without Incentives Is Like Bread Without Akara…
…on a Saturday morning after morning chores while Superman then Justice League (Genz won’t understand)
Don’t just tell reps to “upsell.” Give them a reason.
Want them to sell bundles? Give them a reward.
Want them to push the VIP package? Let them earn something from it.
Humans don’t push harder unless there’s something in it for them. Not even your staff.
Add a bonus structure, even if it’s small.
₦500 here. ₦1,000 there. Recognition. Weekly shoutout.
Before long, your ₦25k product will start going out as ₦45k bundles.
It’s not juju. It’s motivation.
Now you may be thinking, “Okay, how do I pull this off without training experience or time?”
That’s why I built the next part for you…
All these systems I just shared – training your reps, giving them upsell scripts, roleplays, objection drills, and staff motivation templates are already waiting for you.
Inside Ecommerce Success Launchpad (ESL), we don’t just tell you what to do…
We give you the exact resources to do it fast and do it well.
In the “Sales + Staff Training Resources” section of ESL
This is NOT theory. It’s done-for-you.
If you want your reps to sound like closers, not confirmation robots…
If you want to squeeze more money from every order, every customer, every day…
Then you need to stop hiring and start TRAINING.
Join Ecommerce Success Launchpad and download the exact templates and training that made this possible.
You don’t have a sales problem.
You have a training problem.
Let’s fix it. Fast.
