Thoughts:
“Most customers don’t ghost you… If you ghosted them first by replying late.”
“Your ads bring interest, but your fast reply closes the deal.”
“In Ecommerce, the fastest reply wins the sale.”
If you reply messages like NEPA returns light…
Just know you’re leaving money on the table.
Because in this Ecommerce game, the faster you reply, the faster you get paid.
People won’t wait.
They’ll just move to the next seller.
And guess what? That seller might not even be better than you – they just replied quicker.
There was this time we ran a crazy tiktok ad.
The post had over 400 comments. 230 people clicked “Send Message.”
You would think we’d make a killing, right? But guess what?
Why? Because we were too slow to reply.
Some people messaged at 10AM and didn’t get a reply till 4PM.
By then, they had already bought from someone else.
It hurt. But it taught me something real.
In Ecommerce, you don’t win with just good ads or good products.
Buyers today are like Lagos bus passengers – if you waste one second, they move on.
They don’t wait for “let me check and get back to you.”
Your job is to reply like a hungry man opening suya. Sharp. Fast. No delay.
Because people are not just buying what you’re selling…
They’re buying how you make them feel when they show interest.
Fast reply = I take you seriously.
Slow reply = I don’t really want your money.
How To Make More Money By Replying Customers Fast
1. Speed Sells More Than Smooth Talk
I discovered something funny.
Some of our worst closers were getting sales…
Simply because they were the first to reply.
Meanwhile, our “best closers” with sweet words and voice notes?
They were losing sales because they were replying or closing orders after 3 hours.
The first few minutes are EVERYTHING.
That’s why we created a system where every lead that drops in gets attended to in less than 5+ minutes.
Not because we’re saints. But because the money is in the speed.
2. Use Copy & Paste Scripts For Your Staff
Here’s what most Ecommerce sellers still don’t know:
You can create copy and paste script that your staff will use to instantly answers the most common customer questions…
Any question or inquiry that 2 or more customers ask for, should be documented.
This way, they can reply customers faster without thinking of every response…
Or close customer on the phone even if they’re having a bad day.
That tiny thing increased our DM-to-sale conversion for one of my client.
Why? Because it kept customers engaged and informed, instead of ignored and annoyed.
3. Assign a DM Warrior (Closer) During Peak Hours
We noticed most DMs came in during:
- 7AM – 9AM
- 12PM – 2PM
- 7PM – 10PM
So we assigned a dedicated sales closer to man the DMs during those times.
Their job? Respond within 60 seconds.
Ask key questions. Get the order.
That’s it.
Think of it like opening shop during market rush.
Why open shop late when people are ready to buy?
The people who respond slow are not unlucky. They’re unready.
4. Don’t Let “Later” Become Lost
Here’s what most people forget:
When you tell yourself “I’ll reply them later,”
You’re forgetting they’re already talking to someone else right now.
It’s like dating in Lagos.
You think you’re the only one chatting them? LOL.
Don’t say “later.” Say “now.”
Because that one-second delay might be your one sale gone.
Now imagine if your whole DM process – from first message to order – was set up like a smart system that works even when you’re tired, offline or busy…
That’s what you’ll get inside Ecommerce Success Launchpad.
We don’t just tell you to “reply fast.”
We give you the tools and templates to do it automatically, consistently, and profitably.
Inside the “Selling” module, you’ll get:
✅ Done-for-you WhatsApp auto-reply templates
✅ Step-by-step Sales Closer SOPs your staff can use
✅ DM Follow-up Cadence Templates so no lead is left hanging
✅ Sales Scripts & Response Templates for all objections
✅ A complete Speed-To-Sale System that turns DMs into daily orders
Even if you’re doing everything alone right now…
Ecommerce Success Launchpad shows you how to start and later plug in team members to scale the system.
Join Ecommerce Success Launchpad today.
Let your DMs stop being a graveyard of “I’ll buy later.”
Let it become a steady stream of “Order placed. Paid. Delivered.”
