Thoughts:
“Fear kills more orders than high prices ever will.”
“What you say after the sale is what keeps the next one coming.”
Nobody wants to pay for a product…
And then start calling your WhatsApp like a worried landlord looking for rent.
No updates. No tracking. No reassurance. Just silence.
After they orders, you just say “your order is on the way”
Then when the customer ghosts you or rejects the delivery – you act surprised.
Let me tell you the truth nobody wants to say out loud…
People don’t reject delivery because they’re broke.
They reject because they’re afraid.
Afraid of getting scammed.
Afraid of not getting updates.
Afraid of wasting money on something they won’t be able to return if it goes wrong.
You see that fear?
It kills conversion.
If you don’t actively fight that fear… you’ll keep chasing customers that never trust you enough to buy.
Ecommerce is not just about selling products.
That’s your real job — making people feel safe enough to pull the trigger.
Once you understand this, you’ll stop blaming customers… and start building systems that make them relax.
Because when people trust you, they buy faster, more often, and with less resistance.
How We Made People Trust Us Fast
STRATEGY 1: Stop Making Customers Beg for Updates
You’re not selling akara by the roadside.
This is Ecommerce.
If someone pays you or places an order, the least you can do is give them a proper update without them asking.
There are free and paid tools that let your customers track their order from the moment it leaves your warehouse.
Even a simple Google Form + WhatsApp messages can do the job.
Call them. Send them a text message. Confirm their details.
It’s not about being fancy. It’s about respect.
Give people updates. Give them peace of mind.
And watch how fewer people cancel deliveries.
But that’s just one side of the coin. What if they still don’t trust you enough to pay upfront?
STRATEGY 2: Offer “No Wahala” Guarantees
You know how EasyBuy says “collect the phone now, pay small small”?
That’s not just sales. That’s psychology.
It’s called a “value guarantee” and it works like magic.
In Ecommerce, this can be as simple as saying:
“If the product doesn’t do what we promised, we’ll refund you. No long talk.”
It doesn’t make you weak. It makes you bold.
Because anyone who gives guarantees is telling the customer, “I believe in this product. It’s not fake.”
And guess what? Most people won’t even ask for a refund.
They just want to know they’re not throwing their money inside gutter.
So, how do you actually implement these things without wasting time or money?
Everything I just told you?
We show you how to do it – step by step – inside Ecommerce Success Launchpad (ESL).
If you’re tired of customers ghosting you after they place orders…
If you’re tired of hearing “I changed my mind” or “I’m not around”…
Then Ecommerce Success Launchpad will teach you how to set up your entire delivery flow and build customer trust automatically.
