Thoughts:
“If one customer asked it, fifty more are thinking it—write the answer once and stop repeating yourself.”
“Objections aren’t rejection—they’re just customers asking, ‘Can you convince me?’”
“Confidence in reply = confidence in purchase. Simple.”
I used to think I was being “professional” by replying customers one-on-one.
Like, typing fresh replies for every objection.
Until I realized… I was just being dumb. And tired.
It hit me the day I caught myself typing the exact same reply… for the seventh time that day.
“Hi ma, yes it’s safe for breastfeeding mums.”
Same question.
Same product.
Same answer.
So why the hell was I wasting fresh energy every single time?
Because I had no system.
I was relying on my brain, instead of building a structure that works without me.
Most people think customer objections are random.
They’re not.
They follow patterns.
Like rain in Lagos—you know it’s coming.
So why act surprised?
The only reason you’re stressed replying customers is because you didn’t plan for the drama.
In E-commerce, 80% of objections are predictable:
“Can I pay on delivery?”
“What if it doesn’t work?”
“Is it original?”
“Will it work for my skin type?”
“How long is delivery?”
“Do you have proof?”
So why are you still typing responses like it’s the first time?
If one customer has asked it, fifty more are coming.
Write the answer once… and reuse it like cold zobo.
3 STRATEGIES I USE TO CRUSH OBJECTIONS WITHOUT LOSING MY MIND
Build an Objection Bank
Create a Google Doc or Notion page.
Title it “Objections and Scripts.”
List out every question or objection your customers have asked.
For each one, write your best possible answer.
Then format it like a reply you’d actually send on WhatsApp, Instagram, or TikTok – DM or comment.
This becomes your script bank.
So when someone hits you with “Will it bleach me?”
You just copy-paste.
Done.
Answer With Confidence (Not Excuses)
Most people fumble here.
They sound unsure.
Defensive.
Weak.
If someone says “What if it doesn’t work?”
Don’t reply with “Let’s hope it works for you too…”
No.
You kill that fear with proof and clarity.
Say:
“We’ve had 287 people with the same condition use this exact product successfully.
That’s why we offer a 7-day refund if it doesn’t show results.”
Short.
Sharp.
Strong.
Integrate It Into Your Workflow
Don’t just store the scripts.
Use them.
Add them to:
WhatsApp Business quick replies
IG Saved Replies
Socials canned responses
Your staff SOPs
Your customer support dashboard
That way, even your team can answer with the same clarity.
And here’s the secret:
The more confident your answer, the faster the customer buys.
People don’t just buy products.
They buy peace of mind.
Objections are not rejections.
They’re requests for reassurance.
The reason most people suck at this is because they think they’ll handle it “when it comes.”
That’s why they freeze when the DM is hot and the customer starts pressing them.
Inside ESL, we fixed this problem for you before it even happens
Inside Ecommerce Success Launchpad, we give you:
Our Customer Objections System Bank with 30+ ready-to-use answers to common questions
Pre-Written WhatsApp and DM Response Templates you can copy and paste in seconds
The Chat-to-Sale Script System that helps you turn questions into conversions
The Team SOP Templates so your staff stops saying nonsense and starts replying with confidence
AI-Powered Response Generator so you can write new responses in 30 seconds or less
You’ll stop guessing.
You’ll stop repeating yourself.
You’ll stop losing customers because you said “Uhm… it should work…”
This is how real Ecommerce owners get more sales from the same number of chats.
Ready to upgrade your replies and sell smarter?
Join Ecommerce Success Launchpad today
