Thoughts:
“People don’t walk away because your product is bad. They walk away because your answers were weak.”
“When you train your team to answer fear, you stop losing money to ‘I’ll think about it.’”
“A customer’s doubt is not rejection. It’s a request for reassurance.”
“If your team can’t handle objections, you don’t have a sales problem. You have a training problem.”
They said “I’ll think about it.”
And my staff replied, “Okay ma.”
That was the moment I knew…
We were bleeding money and smiling like mumu on the phone.
Here’s the hard truth most ecommerce owners don’t want to hear:
You need a team that actually knows what to say when someone says:
“Is it not too expensive?”
“Do you have pay on delivery option?”
“Can I trust you?”
If your staff can’t confidently turn objections into orders…
You’re basically spending money to give customers free reasons to walk away.
Objection isn’t rejection.
It’s interest… with fear.
Every time someone asks a “but” question, what they’re really saying is:
“I want this thing… but I’m scared.”
Scared of scams.
Scared of wasting money.
Scared of making the wrong decision.
If your sales team doesn’t know how to answer fear with confidence, they’ll keep losing sales you already paid for.
How To Fix Your Sales Objections & Grow Your Revenue.
Strategy 1: Objection is NOT the enemy
You need to rewire your thinking.
Objections are not bad.
They are signs that the person is considering buying…
But just needs help crossing the final mental bridge.
If you treat every “No” like a red light, you’ll stop the sale.
If you treat it like a speed bump, you’ll slow down, respond properly, and keep going.
The best closers see objections as invitations to clarify, not confront.
Think about it this way:
A woman pricing pepper in the market will still buy – but only if the seller doesn’t fumble her confidence.
The ones who answer fear with facts, and doubt with benefits…
That’s who wins.
Next time someone says “It’s too expensive,” don’t freeze. Don’t beg. Don’t panic.
Just respond with strength (and a smile).
But that leads us to the real problem…
Strategy 2: Stop leaving your team to guess
Here’s where most people mess up…
They assume sales reps are magicians.
That somehow, someone earning ₦100k+/month will “figure out”…
How to overcome price objections, explain delivery timelines, and convince scared buyers…
…with no training.
No scripts.
No examples.
Nothing.
That’s like throwing a danfo conductor into a courtroom and asking him to win a court case.
You must give your staff tested, short, benefit-driven objection scripts.
They shouldn’t freestyle with your sales.
And these scripts shouldn’t be motivational speeches.
They should be simple, clear, and straight to the point.
Like:
“Yes ma, I understand you’re worried about trust. That’s why we do pay on delivery. You only pay when it gets to you, like over 3,000+ customers who bought this product to enjoy a good night’s rest. The best part is, we have a 30 day money back guarantee.”
Or…
“You’re right. The price is higher than random ones online. But ours actually works, compare to others that’s expensive and bad. Plus, you get free delivery, bonus gifts, and money-back guarantee if you’re not happy.”
No long talk.
Just truth + benefit.
But even with scripts, there’s one more thing you need to fix…
Strategy 3: Train for tone, not just talk
The words matter…
But how they say it? That’s what closes the sale.
You can give someone the best reply…
But if they say it with shaky voice and zero confidence?
The customer will smell it from 5 miles away.
Nigerians no dey waste money on scared people.
So here’s what you must do:
Don’t just give them the scripts.
Roleplay it.
Drill it.
Practice it until it becomes second nature.
It’s like a choir rehearsal.
Same song. Same lines. But they keep singing until it’s sweet.
Your team should rehearse objections like that.
Because when the real buyers come, there’s no second take.
That confidence alone can turn a doubter into a buyer.
Now let’s be real…
This is where most ecommerce owners crash.
They think the work ends with bringing leads.
But the real money is in what happens AFTER the customer shows interest.
So how do you stop losing hot leads and finally turn “I’ll think about it” into “I’ll buy it now”?
Let me show you what I use…
Inside Ecommerce Success Launchpad (ESL), we’ve already solved this problem.
You don’t need to guess what to say.
We give you the exact Objection Handling Scripts your team can use right away.
✅ For price objections
✅ For trust concerns
✅ For pay on delivery issues
✅ For discount beggars
✅ For “I’ll get back to you” type customers
We also show you how to train your team with these scripts… how to roleplay them… and how to make sure they say it with confidence, not confusion.
You’ll get access to the full training inside our “Simple Selling System” module.
And this is just one piece of the entire system.
So if you want to stop wasting leads and finally build a team that knows how to close sales confidently…
Join Ecommerce Success Launchpad now
The leads you’re losing today?
They could’ve been orders tomorrow.
Don’t let bad objection handling waste another week of ads.
